Familiar Faces Team, Cumbria Partnership NHS Foundation Trust
Familiar Faces is an innovative primary care service for North Cumbria, addressing the needs of ‘frequent attenders”. Frequent consulting results in high cost to the system and a risk of harm to the patient from over investigation, admission and over-treatment. Their overall aim is to focus on improving health and quality of life whilst also reducing unhelpful healthcare contact. They adopt a ‘whole-system’ approach and work across services and sectors. They have achieved significant reductions in primary and secondary healthcare usage.
Nominated by: Trudy Harrison MP and Rt Hon Rory Stewart OBE MP