Timeline:

5th March 2019
' Nominations open '
26th April 2019
' Nominations close '
24th June 2019
' Shortlist announced '
10th July 2019
' Awards ceremony '

Maggie Vale, Healthwatch Cornwall

VYA-SW-Maggie Vale, Healthwatch Cornwall

South West

Maggie Vale approached Healthwatch Cornwall with a statement about her husband John’s experience with Cornwall health services in the months leading up to his death. Maggie felt that his treatment had been “unacceptable” and felt there was much that could be done to improve the end of life support provided to patients, their family and carers. Maggie’s agreement to invest her time and heart-wrenching story with Healthwatch Cornwall has led to a shift in the recognition by hospital board members, acknowledging better training is required for staff on all aspects of communication and bereavement for end of life care.  Her story is now included in mandatory training given to health service staff in the County to ensure services are better coordinated between medical staff, patients and families.

Nominated by: Sarah Newton MP
“Maggie continues to volunteer for us encouraging patient engagement and advocating change. The film depicting Maggie’s brave account of her husband’s death has instilled the need for change in many presentations and board level discussions Healthwatch have attended over the last year.”