The Care and Compassion Award
Stephanie John is a support worker for Cheshire & Wirral Partnership’s community learning disability team in Wirral. She was nominated due to her person-centered approach to helping a socially-isolated lady on her case load, supporting her both physically and emotionally following a fall. Due to Stephanie’s input, the lady’s life has turned around; her self-esteem has improved, and she is now regularly participating in the community.”
Nominated by: Rt Hon Frank Field MP
East of England
Arthur Rank Hospice Community Team comprises the Community Specialist Palliative Care and Hospice at Home (HaH) teams. This relatively small team, managing wide-ranging caseloads has a large impact across Cambridgeshire. The Community Team, and centralised triage service work closely to ensure that patients are transferred quickly and smoothly between services and psychological support as required. Nurses make home visits and provide valuable support and advice by telephone. The HaH overnight service cares for up to 50 patients a month, typically in their last two weeks of life. Their motto is “enabling our patients to live well and supporting their families to live on”. It is vital that family members know their loved ones have experienced a ‘good death’ to enable them to face life beyond the death of someone they love and remain a core part of their own community.
Nominated by: Heidi Allen MP and Rt Hon Stephen Barclay MP
One patient described that “Being a patient in Critical Care is like chucking a hand grenade into your life – it blows everything apart “.
Kate and the ICU Rehab teams work aims to defuse that grenade by promoting and facilitating recovery by humanising the Critical Care environment and building services. They have created a ‘Secret Garden’ to support rehabilitation in ICU promoting positive mental health for staff, patients and loved ones. Kate also founded the international #rehablegend campaign, promoting the ‘little things’ that the inter-professional teams can do to promote and enhance recovery.
Nominated by: Johnny Mercer MP and Luke Pollard MP
The Carers Health Team has made a real difference to the local community, helping to engage informal Carers, who often put their own needs aside. The team focuses on providing informal carers with clinical assessments of their own health needs, helping to recognise and maintain these, whilst being in a caring role. The team and organisation are dedicated to ensuring that the health and wellbeing of informal carers is promoted and that they are treated with care and compassion.
Nominated by: Sir Peter Bottomley MP, Rt Hon Nick Gibb MP, Gillian Keegan MP and Rt Hon Sir Nicholas Soames MP
Rt Hon Nick Gibb MP: "The Sussex Community Foundation Trust’s Carers Health Team do amazing work looking after those who look after others. Their hard work provides carers with essential support, and I am proud to nominate them for this award."
Annie has been nominated for her work to improve the health and wellbeing of those groups considered marginalised, drug users, offenders, sex workers and those with complex physical and mental health needs. She realised that traditional services do not meet the needs of these individuals and families, so has spent a lot of time creating services that are inclusive, combined with outreach work to enable vulnerable individuals and families engage with the right providers.
Nominated by: Melanie Onn MP
In February 2017, Worcestershire Acute Hospitals launched an appeal to raise money for an additional bereavement suite and to soundproof two rooms in the delivery suite to enable them to care for bereaved families in an appropriate, safe and comfortable environment. The facilities are for families to have quiet time to create everlasting memories with their baby, supported by the bereavement midwives and delivery suite staff. The support from families that they have cared for and the local community has been overwhelming in raising the funds and the work is now complete and the additional space is in use and we will be having an official opening in the coming months. They have noticed with the additional bereavement suite that families are staying longer with them, which can only help and prepare them with their difficult journey ahead.
Nominated by: Mark Garnier MP
“The care that the Maternity Bereavement Suite provides is outstanding. The facilities are vital to families in the Wyre Forest and countywide who have suffered the pain of baby loss.”
Greenvale Specialist Care Unit, part of South London & Maudsley NHS Foundation Trust, provides care for older adults with complex mental and physical health problems. Behaviours that challenge end of life care and supporting relatives of patients with severe cognitive impairment are part and parcel of the day to day work provided by a nursing Team that is supported by Occupational Therapy, Psychology and Speech & Language Therapy, to name but a few of the fantastic specialist support.
They offer hope where there is despair. Compassion & care is at the heart of all their work, by a team of dedicated, passionate knowledgeable, skilled and motivated individuals who are prepared to be highly self-critical in order to provide individualised quality care for a group of special patients.
Nominated by: Helen Hayes MP
The Excellence in Healthcare
Bury’s community cardiology service model was developed in partnership between commissioners, hospital, community and GP services to improve access and outcomes for patients with a range of cardiovascular conditions. The development saw waiting times improve, reduced referral to treatment times, treatment closer to home, and a range of other benefits for patients and those working in cardiology services across Bury. Its success is being presented as a model of good practice for other NHS services around Greater Manchester to follow.
Nominated by: James Frith MP
The cardiothoracic surgical team is a highly innovative group of nurses, doctors, physiotherapists and support staff. We have a strong focus on reducing the invasive nature of surgery where possible, thereby reducing recovery times and increasing the viability of surgery for frailer patients. We pioneered a new operation called microlobectomy, and we embrace alternative therapies like acupuncture, auriculotherapy, aromatherapy and massage into our NHS clinical pathway to help our patients. We always strive to get operations for the patients as quickly as possible often operating the next day or the same week.
The Thoracic Team at James Cook University Hospital is the longest continuously established Robotic Thoracic Surgery programme in the UK and has performed numerous firsts in robotic and other types of thoracic surgery. They regularly receive teams from around the UK to train in thoracic surgery and we are working with a new UK company to be the world’s first surgeons to use the new British robotic system being designed in Cambridge, called Versius.
The cardiac surgical side of the department also took a team to Ghana to perform heart surgery out there as a mission in feb 2019 and we are bringing the Ghanaian team back here in Sept then going out again in October 2019 to further help them. Ghana has 20 million people and no effective heart surgery programme in the whole country and the team has now raised £40,000 for these two missions and put a tremendous effort into this mission programme.
In 2007 the cardiothoracic surgery department at James Cook started to train people in a protocol to help when a person arrested after heart surgery. They created 3 international guidelines and a larger group to get the world to use this protocol which doubles the survival of patients who arrest after heart surgery. 10 years later worldwide there have now been over 600 of these courses !
Nominated by: Simon Clarke MP
“The pioneering work Joel Dunning and his team do is incredible: they save lives and by sharing their innovative methods and speeding up recovery times help more patients to benefit.”
People with serious mental illness are 30% more likely to die from cancer than the general population. One reason for this may be the low uptake of nationally offered cancer screening tests. Physical health nurses at 2gether NHS Foundation Trust set up ‘Well Woman Wednesdays’ within acute mental health hospital, Wotton Lawn, in Gloucester.
The nurses offer education, support, and cervical screening to all women within the inpatient environment. These clinics also include; breast care, bowel health and cardio vascular checks. Following this successful initiative, ‘Men’s Health Mondays’ were introduced in June this year!
Nominated by: Richard Graham MP
ICON is a multiagency Public Health programme, and aims to support parents and carers to cope with a crying baby and ultimately help prevent Abusive Head Trauma (AHT), a devastating form of child abuse. Hampshire would expect four cases of AHT each year, but the county has seen more than this – with one conviction in December 2018. It is aimed to reduce these cases, saving up to four or more lives a year.
Nominated by: Steve Brine MP and Mims Davies MP
Olutayo Arikawe is the Superintendent pharmacist for The Priory Community Pharmacy. The pharmacy is a not-for-profit social enterprise established to serve one of the most deprived area in Dudley, West Midlands. She is a multi-award-winning pharmacist who has been recognised for her passion for pharmacy and dedication to improving the quality of health of her patients and community. In the year 2016, she won the award for the Best pharmacist in the United Kingdom (RPS and C&D)). In 2017, she was crowned the ‘Best of the Best pharmacist’ in the United Kingdom (C&D Awards) and in 2018 she won the pharmacist of the year at the Zenith global award.
Nominated by: Ian Austin MP
Stephanie has proven to deliver excellence in healthcare through her management of the Lotus Assessment Suite, an accident and emergency department that offers a calm environment to provide care for those experiencing mental health issues.
Although a busy accident and emergency ward, The Lotus Assessment Suite continues to perform with positive results, such as winning the 2017 Nursing Times Awards in recognition of its innovative approach to the urgent care pathway and outstanding service user feedback. The Lotus Assessment Suite helps to reducing the demand for acute inpatient beds and keeping patients closer to or within their own home
Nominated by: Stephen Hammond MP
“Stefanie is the ward manager of the Lotus Assessments Suite, which is able to assess patients in a calm environment and provide the best possible care in the most suitable setting for those suffering a mental health crisis.”
East of England
NWAFT introduced the Fast Track Prostate Service to streamline the pathway for a potential prostate cancer. Being referred to hospital with a suspected cancer is obviously a very anxious time for people. By reducing this wait and doing the right tests at the right time, the Trust are also able to reassure patients who do not have a cancer much sooner. Many teams worked together to ensure the service was successfully implemented through persistence and determination.
Nominated by: Rt Hon Stephen Barclay, Lucy Frazer QC MP, Shailesh Vara MP and Daniel Zeichner MP
The Excellence in Mental Health Care Award
Kingfisher Treasure Seekers help the hardest to reach in Gloucester become the best version of themselves. They provide wrap around support to help people be fully engaged members of community life. Their out of hours mental health drop in, ‘Support at The Cavern’, offers a safe space for those who struggle with traditional crisis and recovery pathways. This community focused support has seen 325 instances of suicide prevention and has had over 32,000 visits from almost 1000 individuals in 3 years.
Nominated by: Richard Graham MP
The Life Rooms embodies an innovative approach from Mersey Care NHS Foundation Trust to support both mental health recovery as well as assist the prevention of mental ill-health. The service spans both primary and secondary care, addressing the social determinants of mental distress through the prioritisation of a community assets-based model. The Life Rooms represents a decisive step in breaking down traditional barriers to the way services are provided in a way that reshapes how care is delivered.
Nominated by: Luciana Berger MP
"The focus on long term condition management helps to reduce the risk of people with a mental health condition reaching crisis. This approach holds the key to keeping people well."
Reach-Out’ (Reduce, Educate, Assess & Care with Hope) is a dedicated service for delirium and is leading the way in screening and assessing patients to prevent delirium. It is the first of its kind in the UK. The teams work seven days a week at both the Cumberland Infirmary and West Cumberland Hospital.
The aim of the service is to screen all over 65s and anyone known to memory services when they are admitted to hospital, to identify those at risk of developing delirium in hospital. It does this by proactively accessing patients daily, and has several key elements: prevention, effective screening, support, treatment, liaising with other services to support discharge, and education.
The Reach-out service is now part of a multi-disciplinary team and provides practical assistance, advice and feedback on how best to nurse elderly patients who are delirious. They are a key part of the system, helping the flow of patients to enable safe, quicker discharge.
Nominated by: Trudy Harrison MP and Rt Hon Rory Stewart OBE MP
In 2017, Northamptonshire Healthcare NHS Foundation Trust (NHFT) working with Mind, service users, and carers developed and designed an out-of-hours provision for people experiencing mental health crisis; Crisis Café. Their shared vision of responsive and outstanding mental health care empowered NHFT and Mind to collaborate successfully combining resources to provide open access to support those in crisis 5pm-10pm every day. They have supported hope, control and opportunity for their service users, reduced costs and prevented strain on traditional emergency care services.
Nominated by: Chris Heaton-Harris MP
FREED (First episode Rapid Early intervention for Eating Disorders) is a specialist care pathway for young adults with early stage illness. FREED improves outcomes by providing quick access to person-centred care, making it less likely for symptoms to become entrenched. Research found hospital admissions reduced by 35%, and 60% of FREED anorexia nervosa patients, reached a healthy weight within a year, compared with 16% of similar patients. They are disseminating FREED nationally via an NHS Innovation Accelerator Award.
Nominated by: Helen Hayes MP
Oxfordshire Mental Health Partnership (OMHP) brings together six specialist mental health organisations to create positive initiatives that improve the lives of people living with mental health challenges. Teams offer a wide range of interventions including inpatient hospital care, community mental health and third sector services to get people back into employment, education, stable accommodation and relationships. Effective recovery is holistic and OMHP provides a complete recovery package supporting people through their journey, focusing on emotional and physical care and wellbeing, education and skills, employment, financial stability, housing.
Nominated by: Anneliese Dodds MP, Robert Courts MP, John Howell OBE MP, Layla Moran MP, Victoria Prentis MP and Rt Hon Ed Vaizey MP
East of England
Jen works as the Health Improvement Lead (Children and Young People), in the Public Health Team at Hertfordshire County Council. Her academic background includes a BSc in Psychology and Master’s in Public Health, for which she completed a research project focussed on promoting mental health in schools.
Jen believes that partnership working and meaningful engagement with young people and parents/carers are key elements required to normalise healthy coping strategies, reduce stigma associated with seeking help, and make sustainable improvements to the mental health system
Nominated by: Bim Afolami MP
The Excellence in Primary Care Award
RESTORE2 is nominated as a collaborative quality improvement project working with GP’s and care homes, to support the early recognition and communication of physical deterioration using National Early Warning Scores for residents. This enables Primary Care services to prioritise and intervene for residents most at risk to ensure that people receive earlier urgent community and emergency care in the most appropriate place, at the right time and by the most competent person, preventing hospital admissions and saving lives.
Nominated by: Steve Brine MP
Dr Hafeez is a GP Partner at Al Fal Medical Group. During the last year, he successfully campaigned to reduce medicine wastage within the NHS by proactively educating patients and using community TV channels for this purpose. Patient referral rates were reduced by 30% and over £75,000 was saved by minimising medicine wastage.
He is passionate about providing quality healthcare worldwide and is also the Founder & CEO of Association of Pakistani Physicians and Surgeon of the UK (APPS UK).
Nominated by: Yasmin Qureshi MP
Ade and the Bedminster Pharmacy team through their innovative delivery of exceptional personalised care, remind everyone that Community Pharmacy has a unique role in the NHS family. Community Pharmacy is the arms of the NHS, at the centre of the interlinked and convoluted relationships that health and social care systems grapple with daily. Ade’s work, driven by his conviction in the NHS constitution values, is proof that when communities and clinicians work together, irrevocable improvements occur. Ade is an ambassador of the Pancreatic Cancer Action and Patient Advocate for the Royal Pharmaceutical Society.
Nominated by: Karin Smyth MP
“Ade is a great example of a pharmacist who really cares about his community. He keeps in touch with GPs to improve services and is always publicising important health campaigns."
Familiar Faces is an innovative primary care service for North Cumbria, addressing the needs of ‘frequent attenders”. Frequent consulting results in high cost to the system and a risk of harm to the patient from over investigation, admission and over-treatment. Their overall aim is to focus on improving health and quality of life whilst also reducing unhelpful healthcare contact. They adopt a ‘whole-system’ approach and work across services and sectors. They have achieved significant reductions in primary and secondary healthcare usage.
Nominated by: Trudy Harrison MP and Rt Hon Rory Stewart OBE MP
Dr Emily Symington has led the development and implementation of group consultations in Croydon, attracting national attention. Group consultations are designed to encourage better self-care and embed shared decision making between clinician and patient. They gather around 10-15 patients who have a similar condition or set of clinical problems. All patients are briefed about the format of the session, what to expect from it and have signed a statement of confidentiality, meaning they are bound to not reveal anything they have heard about any of their fellow participants outside of the session. 80% of patients who attended group consultations reported being more able to cope and keep themselves healthy. 85% of attendees would recommend group consultations to friends and family.
Nominated by: Chris Philp MP
East of England
Kevin has taken the Learning Disability Healthchecks to a new level, realising that the cohort of patients were special, and needed a special service. He has led the provision of the health checks in the surgery – which has maximised completion of successful health checks again this year.
Working on a Saturday and a Sunday, Kevin has provided options for appointment time/location, including provision in the home environment, specifically to benefit the patients, many of whom get anxious in a busy surgery setting. This has been noted by the Norfolk County Council HOSC in their review of Learning Disability care in Norfolk. The LD patients and their carers have provided feedback that the quieter, less distractional environment that Kevin is able to offer to run the health check suits their needs.
Nominated by: Chloe Smith MP
Dr Singh cares for 15,000 patients at his practice and he personally consult with over 150 learning disability patients per year at times which are usually outside contracted hours, so making attending the appointments more convenient for these patients. Carter spends approximately 1hr compared to the usual average ten-minute GP appointment with each one of his learning disability patients, personally devoting his time for their unconditional support and going well beyond the ‘call of duty’. He has served for six years as a Governing Body GP Member of his local Clinical Commissioning Group (CCG). He works tirelessly in this role to try and optimise the health of his deprived local population.
Nominated by: Gloria De Piero MP
The Excellence in Urgent and Emergency Care Award
Working as the Chief Operating Officer at Tameside and Glossop Integrated Care NHS FT and being a Registered General Nurse, Trish recognised that technology could support improvements for people living in care homes through avoiding their unnecessary attendance at the Emergency Department, which can be a stressful and disruptive experience especially for elderly patients with dementia.
Development of the Digital Health Service has enabled an experienced clinical team to offer face-to-face support and advice, ensuring that when urgent care is required residential and nursing home teams can access this safely and easily in a timely manner. This initiative has reduced the need for residents to be transferred to hospital unnecessarily and improved the quality and responsiveness of care.
Nominated by: Angela Rayner MP
"Working as the Chief Operating Officer at Tameside and Glossop Integrated Care NHS FT and being a Registered General Nurse, Trish recognised that technology could support improvements for people living in care homes through avoiding their unnecessary attendance at the Emergency Department, which can be a stressful and disruptive experience especially for elderly patients with dementia.
Lincolnshire’s Urgent Care Streaming service and Clinical Assessment Service (CAS), both provided by Lincolnshire Community Health Services NHS Trust (LCHS), have been developed to work jointly to reduce the volume of avoidable 999 calls, ambulance call-outs, A&E attendances and non-elective admissions. CAS is able to clinically assess through telephone and video e-consultations to then stream (direct patients to the correct area of care with the A&E department) patients to the provider that is best placed to meet their needs.
Nominated by: Karen Lee MP
Weston has one of the oldest populations coming through A&E in the country. Out of a 241-hospital bed base, 30% of patients are aged over 80 and 60% of patients are aged over 65. The Actute frailty service is the first of its kind, developed over three years. Run by a small team, it cares for the patient and those who care for them. The frail, elderly arrive at A&E with a multitude of complex issues and factors. It’s rarely ‘just a fall.’
Patients arrive frightened and worried, often not about their health but over things like who’s looking after the dog. They may have missed a meal and are parched. Their first question is do they want a cup of tea. They then sit and talk to them to understand their needs, conduct a full gold standard comprehensive Geriatric Assessment and decide ‘what next’ together - admitting into hospital if needed.
Nominated by: John Penrose MP
West Kent CCG set up a pilot Frequent Service User Manager service in 2017 to address the unmet social, medical, psychological and emotional needs of adults identified as frequent users of urgent care services, principally Accident and Emergency departments. Jill Whibley and Philippa Brewer (the Frequent Service User Manager and FSUM Support Worker) adopt a case management approach and work intensively with each individual to find effective solutions and support. Some often simple interventions have had a positive impact on patients’ lives and experience at the same time as having a positive impact on demand among these patients.
Nominated by: Rt Hon Greg Clark MP
North Tees EAU provides high quality emergency acute care to 400,000 patients across Stockton & Hartlepool North Tees. Developing high quality patient centred care at the point of admission to EAU has an impact on the 30000 patients seen in the unit each year. Streamlining the services has an impact not only on their ability to provide efficient, safe care for these patients but also facilitates the services provided by Accident & Emergency in the hospital. Efficient patient flow and bed availability on EAU allows for rapid transfer of patients from A&E who need admission and allows them to minimise waiting times for patients presenting directly to A&E and access to timely specialist medical advice.
Nominated by: Alex Cunningham MP and Mike Hill MP
Dr Peter Buchman & the Pathway Homeless Team work to improve the healthcare of homeless people in the hospital. They do this by working closely with colleagues both inside and outside the hospital to improve communication between professionals and to advocate for this vulnerable group. They have forged close relationships between primary and secondary care, hospital colleagues, local authorities (housing, social care) and voluntary sector (hostels, outreach teams, day centres). Their aim is for no homeless person to be discharged to the street or without ongoing support.
Nominated by: Jim Fitzpatrick MP
"The pioneering work of Dr Buchman and his team ensures that those homeless and most vulnerable in our community get the medical care and support they need".
East of England
P3 Charity and Milton Keynes CCG work in partnership with colleagues from across the system to support High Impact Users of NHS Services. The service provides intensive and bespoke support for clients with complex needs, helping to build resilience and reduce crisis. An MDT ensures joint approaches from all services, to support people in a co-ordinated way. The service promotes long term change and has demonstrated a significant reduction in use of emergency services across the cohort, while increasing individuals’ wellbeing.
Nominated by: Rt Hon Mark Lancaster TD MP
The Future NHS Award
In partnership with IT company Oxehealth, this is a service improvement project utilising new digital technology on an acute adult psychiatric unit. The technology enables us to monitor the safety and health at night by identifying patient movement (‘video analytics’) as well as heart and breathing rate (‘medical analytics’) using sensors. This less intrusive monitoring is improving patient experience and outcomes due to early identification of insomnia, improvements in quality of sleep, increased privacy, promoting dignity and allowing more time for therapeutic engagement and aiming to reduce the length of admission to hospital.
Nominated by: Anneliese Dodds MP, Robert Courts MP, John Howell OBE MP, Layla Moran MP, Victoria Prentis MP and Rt Hon Ed Vaizey MP
Dr Reed was among the first wave of Chief Clinical Information Officers in the NHS, and has provided clinical leadership to a range of digital transformation projects within Birmingham and Solihull Mental Health NHS FT. These have included electronic prescribing, digital observations and large-scale data sharing projects, and building on the high level of digital maturity already in place. As a result, BSMHFT was recognised as one of small number of ‘Global Digital Exemplars’ by NHS England.
Nominated by: Julian Knight MP
The Digital Citizen Education Programme has five goals: to train hundreds of volunteer digital ambassadors, to help all young people use health apps safely, to support our NHS workforce in encouraging digital access, to create digital healthy hubs, and to reduce social isolation in care homes through technology. Digital health education helps people to stay well, to access NHS support when they need it, and, in the long-term, it saves vital NHS resources.
Nominated by: Mark Field MP, Nick Hurd MP, Rt Hon Boris Johnson MP, Rt Hon John McDonnell MP, Gareth Thomas MP
East of England
Darren Atkins is Chief Technology Officer (Automation and AI) at East Suffolk and North Essex NHS Foundation Trust (ESNEFT). His team’s pioneering work has been shortlisted in The Future NHS Award category at this year’s NHS Parliamentary Awards.
It recognises ESNEFT's success in using virtual robot technology to release time back to its hardworking staff. These efforts are also bringing real benefits to patients, which Darren describes as “so rewarding” and being shortlisted motivates the team to do even more.
Nominated by: Dr Therese Coffey MP, Sir Bernard Jenkin MP, Sandy Martin MP and Will Quince MP
Dr Therese Coffey MP:“I am delighted that Darren Atkins and his colleagues from the East Suffolk & North Essex Foundation Trust ICT team have made the shortlist. The work they do locally is having a really positive impact on patient care. Since July 2018, virtual robots have given 3,800 hours back to the workforce, that’s 101 weeks’ worth of time to spend supporting patients.”
Ms Lancaster has developed a business information and intelligence tool (Radar) which helps improve patient flows, supports staff in doing their jobs, and provides clinically rich data as well as summarised information. RADAR has been a success as it gives instant access to a broad range of information, both retrospective and current, enabling the organisation to manage patient pathways across all aspects of the hospital. It has been developed in conjunction with Clinicians and Operational managers, ensuring it provides truly beneficial information to; support decision making, improve Patient safety, Patient care, Patient experience and support staff to deliver a better service.
Nominated by: Sarah Newton MP
“Linzi has been pivotal to RCHT’s development of the new Business Intelligence Tool, RADAR. A tool that makes our NHS fit for the 21st century whilst improving staff and patient experience.”
Dr Fiona Pender is a Consultant Clinical Psychologist and Strategic Clinical Director for Children, Young People and Families at CWP. She is the clinical lead for the Next Step Cards, an innovative co-produced goal-based outcome resource for young people. Next Step enables safe and structured conversations with young people who may be struggling with their emotional health and wellbeing. The cards are currently used by CAMHS practitioners within CWP, as well as a range of teachers, social workers and nurses in the area and beyond. Nearly 1000 people have now been trained by experts from CWP on how to use Next Step.
Nominated by: Mike Amesbury MP, Rt Hon Frank Field MP, Justin Madders MP, Chris Matheson MP, David Rutley MP, Laura Smith MP and Rt Hon Esther McVey MP
The Sheffield Autologous Haematopoietic Stem Cell Transplantation (AHSCT) team has pioneered the use of a breakthrough treatment, which is the first to significantly reverse disability of patients with active multiple sclerosis. The treatment is the result of a unique partnership between neurology and haematology departments at Sheffield Teaching Hospitals. Sheffield was the sole UK site in the international MIST trial which has shown the treatment stabilised the disease and improved disability in people who had experienced 2 or more relapses.
Nominated by: Clive Betts MP
The Health Equalities Award
The Nutrition and Dietetic Team provide an acute service at Amersham, Stoke Mandeville and Wycombe Hospitals, and a community service across Buckinghamshire. The team includes registered Dietitians, Dietetic Assistants, a Nutrition Nurse Specialist, a Nutritionist and administrative staff.
They were nominated for delivering an innovative workshop to an established group of South Asian ladies, to raise awareness of how a healthy diet and physical activity play a vital role in reducing the risk of developing and managing Type 2 diabetes.
Nominated by: Rt Hon David Lidington CBE MP
The Health and Wellbeing Coaches at Cumbria County Council use coaching techniques to support adults facing complex and multiple challenges that impact on their ability to lead happy, healthy lives. They encourage people to act on factors such as relationships, home life and health related behaviours. This is resulting in improved resilience, engagement with local communities and social networks, and reduced contact with a number of NHS services. A fantastic example of cross-organisational working.
Nominated by: Rt Hon Rory Stewart OBE MP and John Woodcock MP
When Chantel started working at North Mid, vulnerable pregnant women would come into her care very late into their pregnancy. This meant that she couldn’t provide the level of support that she wanted, or that women and their babies needed. In 2015, she set up the Drug and Alcohol Clinic to help pregnant mothers who suffer from substance abuse sooner in their pregnancy and provide them with more support in order to give their babies the best start in life.
Nominated by: Kate Osamor MP
East of England
The safeguarding team consists of Bonnie Sparkes, Clinical Nurse Specialist in Safeguarding Adults, Michelle Mulvaney Lead Nurse in Safeguarding and Dawn Bailey, Named Nurse in Safeguarding Adults . Their work involves covert operations with the police and multi-agency to provide safe and well checks and safeguarding for potential victims of trafficking. The safeguarding team worked with the Hertfordshire police to provide safe assistance to sex workers that were believed to have been trafficked for sex work into the UK from Europe. This was the first operation to involve a health partnership with the police, to safeguard vulnerable individuals who are very hard to reach and have limited access to health care.
Nominated by: Richard Harrington MP
The Health Inequalities Fellowship was designed to tackle recruitment issues in Gloucester’s deprived, inner-city areas and diversify the GP workforce.
GP Fellows gain specialist knowledge and expertise with populations where there are increased health and social challenges. They work as GPs for five session per week and complete a project and a PG Certificate in Public Health. Design and delivery of the project is led by the Gloucestershire Primary Care Training Hub and the CCG, with contributions from Health Education England and Public Health England.
Nominated by: Richard Graham MP
LMCP provides early intervention and prevention services to people from South Asian communities. Their vision is to improve equality, wellbeing and independence, and their mission is to work at grass-roots and strategic levels to promote equalities, maximise learning and research to improve wellbeing and independence. This altogether reflects their values of Integrity; Excellence; Respect; Dignity; Innovation.
Working with individuals, families and communities, they enable people to make decisions and empower them exert control in their lives.
Nominated by: Kate Green OBE MP
“I’m proud and thrilled that LMCP Care Link have been shortlisted for their amazing work to promote culturally sensitive health and wellbeing in the South Asian community in my constituency.”
System Partners across Health and Care, and the voluntary sector in South Staffordshire have collaborated to co-design and produce an exemplar, innovative fully integrated model of care for our Frail and Elderly population, based on the principles of Living Well, Staying Well and Ageing Well. This has enabled early identification, easier navigation and access to support services, holistic and timely evidence-based assessment and care planning, enabled by record sharing through one electronic clinical system, and continuity of care through multidisciplinary team-working.
Nominated by: Michael Fabricant MP
The Wellbeing at Work Award
The Joint Hate Crime Strategy between Lancashire Care NHS Trust and Lancashire Constabulary mirrors the Governments’ 4 years action plan incorporating the five key elements. It covers reporting of incidents, processes for supporting victims, work-based trauma support, perpetrator support, developing intelligence and ongoing collaborative working with police. Tackling Hate Crime is a key priority within the Trust Recruitment and Retention plan and Safeguarding vision 2019-2022. The Trust have shared this strategy with other local NHS Trusts.
Nominated by: Rt Hon Ben Wallace MP
“I have been very impressed by the Hate Crime Strategy initiated within Guild Lodge, part of Lancashire Care Trust. Guild Lodge has chosen to tackle hate incidences head on, by reporting crimes, demonstrating that “Hate doesn’t belong here”, providing prompt support to victims and educating perpetrators to understand their behaviour and impact on victims. It is no wonder that this is being rolled out across the Trust and further afield.”
Achieving ‘Better Health at Work’ bronze status involving health advocates developing a comprehensive programme contributing to the health and wellbeing of staff both locally and nationally. This included coming up with the idea of #NHS70 parkrun and working with NHS England and parkrun UK to encourage more staff to get involved in physical activity and volunteering. It became a national celebration on Saturday 9 June 2018, led by Carlisle parkrun with more than 146,000 people taking part across the UK.
Nominated by: Sue Hayman MP and Rt Hon Rory Stewart OBE MP
The Specialist Staff Psychology Service offers a stand-alone service to staff at Midlands Partnership NHS Foundation Trust (referred into via Occupational Health). This may include traumatised, highly distressed staff, high risk employees, and those on or at risk of long-term sickness absence. The team also provides responsive support after a critical incident. The aim of the service is to keep people in work or enable them to return more quickly. It demonstrates very positive outcomes for staff as well as clearly saving on sickness absence costs.
Nominated by: Jeremy Lefroy MP and
Vicki Harvey-Piper, NHS Kingston and Richmond CCGs, said: “I am both delighted and honoured to have received this award. It is testament to the hard work of our Ways of Working group, who have provided the ‘staff voice’ and worked hard to improve the working lives of employees. Our staff are our most important asset, so it is important they know we are committed to their wellbeing. We are also very proud to have signed the Time to Change Employers Pledge, which captures our commitment to supporting our staff through whatever mental health challenges they may face and removing workplace stigma.”
Vicki has worked for over 25 years in a variety of communications and engagement roles in both the private and public sector. She began her career in the NHS in 2003 when she joined the HR team at Richmond Primary Care Trust leading on initiatives to improve the working lives of staff. She went on to become associate director of communications and engagement until 2011. In 2012 she joined West London Mental Health Trust as director of communications and involvement before returning to Richmond to lead on organisational development. Vicki became director of corporate affairs & governance for Kingston and Richmond CCGs in 2017. Whilst her current role includes a wide portfolio, her focus is on ensuring employees have a healthy working environment and in particular are supported when experiencing mental health issues.
Nominated by: Rt Hon Sir Vince Cable MP
“We tell all our staff from day one that "your health is as important as our patients'". North Bristol NHS Trust know that the better their staff feel, the better quality of care they are able to provide to their patients. Their staff wellbeing programme provides comprehensive support for mental health, physical health, and positive lifestyle choices; and in doing so has improved engagement and saved over £300,000 a year in reduced sickness costs alone.
Nominated by: Darren Jones MP
“I’ve had the pleasure of visiting Southmead Hospital on a number of occasions, so I am delighted to hear my nomination in the Wellbeing at Work category has been shortlisted for an NHS Award. The staff and volunteers at North Bristol NHS Trust work hard, and often in very challenging circumstances. Whilst the team’s focus is on caring and supporting their patients, it is right that staff and volunteers have opportunity to focus on their own needs too. The Wellbeing at Work programme ensures staff and volunteers can access support and activities related to a whole range of health and wellbeing topics. I made this nomination as I was really inspired when I heard the Chief Executive’s strap line to staff was ‘your health is as important as our patients’. That’s right, as ultimately staff who are absent due to illness, feel unsupported or are struggling, aren’t going to be able to provide the best care for their patients and may end up needing NHS care themselves. I was also impressed with the broad range of needs that had been considered in the programme from caring responsibilities, menopause to flu clinics, setting up health walks and training Mental Health First Aiders. It is accurate to say, the team at North Bristol NHS Trust are leading the way when it comes to Wellbeing at Work and I wish them every success at the NHS Awards Evening in July.”
Bruce retired as a Consultant Urologist at Frimley Health in July 2016, when he took on the role of Freedom to Speak Up Guardian for the organisation. He has developed a robust framework to support this and enable his staff to raise their concerns in a constructive and non-judgemental way. He has encouraged his Board to consider the importance of acknowledging and addressing the human aspects of how they look after their staff. He also delivered over 40 enhanced communication skills courses for the Trust.
Nominated by: Rt Hon Michael Gove MP
East of England
As Primary Care Nurse Co-ordinator for East and North Hertfordshire CCG, Lucy initiated a workforce wellbeing project, ahead of the national 10-point plan, to recognise and drive forward the professional and personal development of practice nurses.
Through a comprehensive programme of training, peer support and development initiatives, our nurses are now better supported, engaged, energised and deliver more advanced care for patients. This has benefitted individuals, the wider nursing community and greatly enhanced the essential service that practice nurses provide.
Nominated by: Stephen McPartland MP
The Volunteer of the Year Award
Maggie Vale approached Healthwatch Cornwall with a statement about her husband John’s experience with Cornwall health services in the months leading up to his death. Maggie felt that his treatment had been “unacceptable” and felt there was much that could be done to improve the end of life support provided to patients, their family and carers. Maggie’s agreement to invest her time and heart-wrenching story with Healthwatch Cornwall has led to a shift in the recognition by hospital board members, acknowledging better training is required for staff on all aspects of communication and bereavement for end of life care. Her story is now included in mandatory training given to health service staff in the County to ensure services are better coordinated between medical staff, patients and families.
Nominated by: Sarah Newton MP
“Maggie continues to volunteer for us encouraging patient engagement and advocating change. The film depicting Maggie’s brave account of her husband’s death has instilled the need for change in many presentations and board level discussions Healthwatch have attended over the last year.”
Four years ago, Julie was able to dovetail her profession as a Nurse with her Christian faith, by becoming a Parish Nurse. She is based in Maybridge Community Church, where she has been a volunteer for 23 years supporting the local community. Working as a Nurse/Health Advisor, she sees many people fall through the gaps of the hard-stretched NHS. Parish Nursing enables her to work supporting local services, not just in health matters, but providing wholistic care with my volunteers.
Nominated by: Sir Peter Bottomley MP
Seven years ago, Katy was diagnosed with postpartum psychosis. For five years Katy has worked relentlessly to help those experiencing similar mental ill health by giving hope and making a positive impact on everyone she meets and everything she is involved in including patients and their families/carers, NHS staff on a national scale, commissioners (local and national). Examples include: Recovery College, media work, and production of two short films, peer support, training and service development.
Nominated by: Steve McCabe MP, Jess Phillips MP and Rt Hon Dame Caroline Spelman DBE MP
East of England
The Carer Support Team give support to parents and carers, so they are better able to care for their sick child in Children’s Emergency and on Starfish Children’s Ward. The team’s approach is innovative and unique in Britain; their enthusiasm and commitment is palpable. Their community funded service, described by CQC as “outstanding”, is impactful and provides 60 hours of support a week to 5,500 carers per year. They are an amazing example of the community mobilising to support itself and the NHS.
Nominated by: Richard Harrington MP
Aintree Hospital Volunteer End of Life Companions were nominated for the successful establishment of an innovative model to enhance end of life care. They offer comfort and support to dying patients and relatives at an emotionally challenging time. Being there allows exhausted relatives to get some rest with reassurance that they are supporting their loved ones. For patients without family, their presence ensures that they don’t die alone. Sharing their good practice across the NHS has significantly enriched the overall care of end of life patients.
Nominated by: Dan Carden MP
Jamie’s involvement with the Assistive Technology Team began six years ago. Before that, he had no means of verbal communication due to his condition and was referred to the team for Augmentative and Alternative Communication (AAC) and from the team’s involvement, has been communicating via his device since. Jamie is an inspirational man who has overcome his own challenges to help others on a personal level, at service level and Trust wide. In his spare time, Jamie runs Facebook support groups, so continuously sharing his knowledge and experience of Assistive Technology locally, regionally and nationally. He supports disabled bike riders and is planning a 24-hour climbing challenge to raise money for charity.
Jamie was born with Cerebral Palsy and struggled to make himself understood to people outside of his immediate family until he started using a communication aid – a form of what is called Augmentative and Alternative Communication (AAC). Jamie volunteers as a service user representative with the Barnsley Assistive Technology team, who provide specialised AAC throughout Yorkshire and Humber. Jamie supports the team in training speech therapy students, interviewing candidates for jobs, innovative research and developing resources for other service users.
Simon Judge, Service Lead for Assistive Technology Team says “Jamie’s input to our team has been essential over the past 3 or so years to ensuring that, as a team working with those with the most significant disabilities, we remain focused on the needs of our service users. Jamie is able to travel to work and carry out this role with the team because of his use of his communication aid – which is part Jamie’s Augmentative and Alternative communication (AAC) strategies that he uses to ensure he can communicate and participate in life. Jamie’s deep understanding of the real challenges and also benefits of using AAC help us better deliver our services to meet the real needs of our service users. Jamie also inputs into improving the design of communication aids, both through our service provision, research and development and consultation with the communication aid manufacturers. To our knowledge Jamie is the first service user using AAC in the country to have an honorary role with a team such as ours and he is very much forging the way in developing the role and how we can best include our service users in the delivery of our services.”
Nominated by: Angela Smith MP
The discharge support volunteers at Kingston Hospital NHS Foundation Trust help to improve the hospital discharge process and support vulnerable patients to have a better experience between home, hospital and the community. They visit elderly patients on wards who are anxious about being discharged and make arrangements for practical, emotional and social support once home. They buy up to £10 worth of shopping for them, pack personal belongings and give ongoing support with weekly telephone calls for 6 weeks.
Nominated by: Stephen Hammond MP
“Kingston Hospital’s 23 Discharge Support Volunteers have helped to improve the Trusts discharge process by supporting vulnerable patients to have a better experience between hospital, home and the community.”
The Lifetime Achievement Award
Mary Robertson joined South Petherton Community Hospital as Ward Sister in 1975, became Matron in 1977, and Hospital Manager in 1988.
Mary was Chairman of the League of Friends when the old hospital was condemned. With her colleague Dorothy Hudson they waged an ultimately successful local drive to create a new hospital dedicated to stroke rehabilitation and community care.
Mary continues to be an inspiration to staff at the hospital and further afield and is much loved in the community.
Nominated by: Marcus Fysh MP
Pamela qualified as a Registered Nurse in 1979 and has been working tirelessly since then. As a founding member of the Homeless Healthcare Team, set up in July 1992, she’s co-ordinated this interagency initiative. Becoming a Nurse Practitioner (2001) and then Nurse Prescriber (2002), Pamela achieved the role of Nurse Consultant in 2007.
Pamela has been instrumental in the development of the Homeless Healthcare Team and is recognised as a national leader in the field of homelessness. Her long career has included notably the Alcohol Day Detoxification Project, which won a Public Health Nursing Award in 2014, and the Breathing Space Project, enabling safe and supported discharge of homeless patients. Both projects required close working with the voluntary sector.
Most recently Pamela has been involved in the initial stages of healthcare to Syrian refugees who have been offered asylum in the UK and a peer advocacy project to help homeless people to engage better with health services.
Nominated by: Royston Smith MP
“Through Pamela’s work with the most vulnerable in society, she has helped countless numbers of people return to a stable healthy life. Southampton is truly grateful to this health champion and guardian.”
Currently the Director of Operations at CWP, Andy started his career as a charge nurse and over the last 40 years has dedicated his life to empowering people with learning disabilities to live independent lives through choice and involvement, ensuring patients get the right care, in the right place, at the right time. He has led the drive to close long stay institutional care, focussing instead on making sure services are driven by the person’s individual strengths, ensuring they are at the heart of decision making.
Nominated by: Mike Amesbury MP, Rt Hon Frank Field MP, Justin Madders MP, Rt Hon Esther McVey MP, David Rutley MP and Antoinette Sandbach MP
Madeline has enjoyed a 55-year career in the NHS, having started out as a cadet nurse in Hull in 1964 and having qualified in 1969. She has worked as a staff nurse, scrub nurse and Sister, but by her own admission, Madeline’s career highlight was being chosen to work as part of the team which established a new cardiac unit for Hull and East Yorkshire. Madeline has continued to work in cardiac theatres at Castle Hill Hospital until her retirement this year; 47 years in total.
Nominated by: Emma Hardy MP
"I heard about Madeline through a contact at the NHS. The service she has given to the NHS and her patients and colleagues shows true dedication and really stood out to me. She thoroughly deserves her ‘Lifetime Achievement Award’ and I send her my congratulations."
Mandie, is one of the most experienced Chief Nurses in the country, with over three decades of senior nursing experience and a very big national profile. Under Mandie’s leadership, rewarding and recognising our nurses and midwives has gone from strength to strength. NUH has one of the most active programmes in the country, including the unique and national award-winning partnership with the Nottingham Post and Nottingham Express Transit (NET) for the annual Nurse & Midwife of the Year Awards. NUH became the first organisation in the UK to partner with the DAISY Foundation, which established the DAISY Award.
Nominated by: Alex Norris MP
Jane started as a NHS nursing auxillary in 1975. Jane is resilient and tenacious, with the patient at the centre of all she does. She is brave and honest but is always reasonable and kind. Her reputation reaches far and wide in her Continuing Healthcare specialty. Her relationships across many partnerships means that Jane get things done! People trust her, and she takes others with her based on sound judgement and her experience. She truly is the patient’s champion.
Nominated by: Paul Scully MP
East of England
Kathy, is the longest serving member of staff, working for 53 years’ in the NHS at the Princess Alexandra Hospital in Harlow and has only very recently retired (March 2019). Kathy started work in the NHS at PAH as a cadet nurse in 1965 aged 17. She worked in outpatients, radiology, pharmacy and several of the inpatient wards whilst attending teaching sessions at St Margaret’s Hospital, Epping, before undergoing further training in 1966 to qualify as a registered nurse working at the Princess Alexandra Hospital.
Kathy has played a central role in defining nursing education and quality improvement, as well as role modelling the professionalism of Nursing and patient care at The Princess Alexandra Hospital.
Nominated by: Rt Hon Robert Halfon MP