The Queen Elizabeth Hospital King's Lynn NHS Foundation Trust | East of England

At the onset of the COVID-19 pandemic in March 2020, the Clinical Psychology Team at The Queen Elizabeth Hospital King’s Lynn (QEH) moved incredibly quickly to establish a virtual service for patients: offering telephone and virtual appointments and eliminating the need for them to come into hospital for psychological support.

Importantly, however, the team took the collective decision to remain on-site at QEH – continuing to support inpatients and those in hospital with COVID-19, while maintaining infection prevention and control measures. The decision to remain on-site enabled the team to provide the most effective face-to-face care for those in greatest need.

The decision also meant that the team recognised, adapted, and transformed their service to care for a whole new cohort of patients: to respond to the unmet psychological needs of QEH staff.

Nominated by: James Wild MP